Yes, Yes.... He is a God (at least a Minor One!)

Unsolicited Testimonial:

Yes, this isn't topical, except to say that I just 
put in an order a little bit ago for a pile of stuff 
(a couple of hundred pounds) from Mr. Tuffley. 
It was large in terms of numbers of items (lots 
of individual figures from the various 
personalities lines). He had the whole thing 
packed, totalled and either mailed or ready to 
go inside or 36 hours. It happened so darn 
fast, my head was spinning. Now of course, it is 
up to the tender mercies of International Postal 
Operations (in whom I have limited faith). 

But in terms of turn around time, I have nothing 
but the highest praise for Mr. Tuffley. He took a 
big ugly order (and patiently waited for me to 
put it together after I promised it to him a few 
days before) and got it out the door faster 
than I expected by a factor of three to five. 
Blistering, I'd have to call the pace. 

I'd just like to say I've done business with KR, 
Nic and Jon (I try to get at least one order to 
each of them every 18 months if I can 
manage), and their flexibility (getting me special 
requests like a fleet pack with a FB instead of FT 
for a new player), their speed, their 
competence (rarely - as in I can't recall one - a 
problem or mistake in shipping or packing), 
and their personal touch makes dealing with 
them about 1 billion times nicer than trying to 
fight with stores to order their stuff and wait 
and wait and wait for it to actually never arrive. 

Our local store is good in that they do seem to 
care and they have lots of neat stuff and if I 
want a boardgame or card game, I go buy it 
there. But if I want FT/SG/DS or related 
products, I go to the source(s). And I have not 
regretted it yet, nor do I expect to. Don't suffer 
interminable wait times nor questionable 
delivery - go to the source. That's my advice. 

KR, Jon T, Nic - Keep it up! You guys maintain 
my faith in "quality service", a concept sadly 
abused by far too many retail and wholesale 
outfits these days. And don't get me started on 
the Telcos or Cable Companies....